Service and Support - anywhere in the world
When you purchase an Agrolog solution including our new generation software platform for the first time, we are here to provide you with guidance and full support. There is a natural process to getting to know a new system. We know.
Agrolog is a customised solution which includes full support at every step. We provide you – together with our dealers – all the support you need. You can always contact us regarding installation, technical issues and questions regarding installation, configuration of data and software and of course daily use.
24-hour hotline service for support
Our support team offers a 24-hour hotline service for support. Don’t hesitate to contact us to connect with our dealers around the world or our technology centre in Denmark if you experience technical issues.
Let us know about your issue and we will get back to you.
We always try to answer e-mails as fast as we can – and always within 24 hours on week days.
Worldwide locations – you have our support
If you have purchased an Agrolog product or system from a dealer outside Denmark, we still offer you a strong aftersales service – directly from our technology centre in Denmark.
Free online support
Commissioning onsite support
Please don’t hesitate to contact support@supertech.dk
Online support – take advantage of all the possibilities of our software platform
With our new software platform we offer you more technical support and convenience during installation than ever before. We simply log into the system during your installation process which makes the start-up more effective, fast and even more accurate with our technical help.
If you need onsite help regarding installation, you can simply call for an electrician or fitter, who can use our manuals and guides. If you need us to handle any technical issues during installation, we can log onto your system or we can use Teamviewer to work with you from our technical centre in Denmark. We also offer onsite commissioning support if needed or we can help you find a local dealer near you.
For online TeamViewer support please download following program:
get.teamviewer.com/supertech_agroline
When the program is running and is showing a session ID, then you will be asked for a remote access to your computer.
If you not get any response, please then call us or email: support@supertech.dk